FIscalo’s Crisp plugin allows you to automate your customer support volume by connecting a FIscalo Agent to your Crisp account.

Features

Answer Questions

The Agent can answer questions related to product information or to any other data provided to the Agent via the FIscalo dashboard.

Mark as Resolved

If the customer is satisfied with the answer, he can mark the conversation as resolved by clicking the corresponding button.

Smart Human Handoff

When pressing “Request a human operator” the Agent will notify all active operators and the AI will be disabled.

If all operators are offline, the customer will receive a message explaining the situation.

How to stop the AI

The AI stops automatically when a human operator sends a message to the conversation or manually when the customer clicks “Request a human operator” and some operators are online

How to re-enable the AI

The AI will be re-enabled if the customer clicks “Re-enable AI” or if an operator enables manually the Agent from Crisp’s dashboard

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